Snaaap Pte. Ltd. (“SNAAAP”, “Company”, “us”, “we”, “our”) is the consumer empowerment platform that allows users to Snaaap, Shop, and Share. As part of our services, we have partnered with various organisations and developed a revolutionary app that allows you to empower your life’s interactions.
In these Terms, the following definitions shall apply unless the context does not permit such application:
“App” means the mobile application or web application that consists of an electronic platform that enables SNAAAP’s customers to interact and transact with organisations, microapps, and Merchants.
“Intellectual Property Rights” means any and all rights existing from time to time (both current and future) under patent law, copyright law, trade secret law, trademark law, registered design law, and any and all other proprietary rights, and any and all applications, renewals, extensions and restorations thereof, now or hereafter in force and effect worldwide, or capable of protection in any relevant country in the world.
“Merchant” means a third party who shall supply or provide the goods and/or services for which you might have purchased or redeemed through SNAAAP.
“Service” or “Services” means all and any of the services provided by the Company via the Website, including but not limited to the information services, content and transaction capabilities on the Website and the availability to make a Purchase.
“Deal” means a deal purchased or redeemed by the user through the Mobile App or Website to exchange or redeem for the products from a particular or relevant Merchant.
“Products” means the products and/or services to be supplied and/or provided by the Merchant.
“Website” refers to www.snaaap.com and all their related landing pages or microsites and their mobile app / mobile web equivalents.
2. Use of App
2.1. Unless otherwise agreed by SNAAAP, the App is made available for only your personal use and access. Your usage of the App, any of the Services, any Purchase made and/or any other transactions that may be performed or conducted through the Website are each subject to these Terms and Conditions.
2.2. The Website and/or the availability of the Services and/or any Purchase are directed solely to those who access the Website from the cities that are listed on the Website. We make no representation that the Services are available or otherwise suitable for use by persons outside the listed cities. If you choose to access the Website (including the use of the Services and/or to make a Purchase) from locations outside of the listed cities, you hereby agree that you do so on your own initiative and are responsible for the consequences and for compliance with all applicable laws.
3. User Eligibility and Restrictions
3.1. The App are only available to you if you are a registered customer of SNAAAP and have validated a mobile number.
3.2. By using the App, the Services and/or to make any Purchase, you must be eighteen (18) years of age or over.
3.3. By using the App, you represent that you are a Registered User. You also represent and warrant that you have the right, authority and capacity to use the App and to abide by these Terms.
3.4. You are required to provide SNAAAP with your personal data and information such as your Name, Email, Mobile Number, and/or Facebook Profile. You hereby represent and warrant that the personal data and information provided to SNAAAP are true, accurate, up-to-date and complete in all respects.
3.5. Your account must be registered with a valid email address that you have access to, so that, among other things, administration emails can be sent to you. Any accounts which have been registered with someone else’s email address or with temporary email addresses may be closed without notice.
3.6. If you use multiple logins or accounts for the purpose of disrupting a community or annoying other users, we reserve the right to take any action which we deem fit against your account, your use of the App and/or any of the Services.
3.7. In using the App, you acknowledge and agree that:
a) you shall not reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the App except as expressly permitted by SNAAAP;
b) you shall not cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the App or unduly burdening or hindering the operation and/or functionality of any aspect of the App;
c) you will only use the App for lawful purposes and the purpose for which it is intended to be used;
d) you shall not license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the App in any way;
e) you shall not transmit, post, distribute, store or destroy material, in violation of any applicable law or regulation;
f) you shall not transmit or link to viruses, worms, defects, Trojan horses, malware or any other items that may introduce security vulnerabilities to or harm user devices, apps or personal data;
g) you shall not violate or attempt to violate the security of the App including attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation; and
h) you shall not transmit any content or material that promotes or endorses false or misleading information or illegal activities, or endorses or provides instructional information about illegal activities or other activities prohibited by law or by these Terms.
4. Purchase and Transactions
4.2. Transaction acceptance and completion of contract between you and SNAAAP will only be established upon the Company issuing a confirmation of transaction to you. For the avoidance of doubt, we shall be entitled to refuse or to cancel any transaction without giving any reason prior to the issue of the confirmation of the transaction. No concluded contract can be modified or cancelled by you except with the agreement in writing of the Company and on terms that you shall fully indemnify the Company against all loss and/or expenses incurred by the Company as a result of such modification or cancellation.
4.3. If you have received a deal or made a purchase for a deal, you are entitled to redeem the relevant product or service from the particular organisation. The details will be stated in the terms of the deal. Any attempted redemption not consistent with this agreement may render the deal void at the organisation’s discretion.
4.4. Unless agreed by the Company, reproduction, sale, resale, or trade of a deal is prohibited. Any attempt to carry out these activities will potentially void the deal at our discretion. If a cash deal is redeemed for less than its face value, there is no entitlement to a cashback, credit, or cash equal to the difference between the face value and the amount redeemed.
4.5. It is at the discretion of the organisation to determine if the deal can be combined with any other existing promotions, vouchers, or coupons.
4.6. Deals are to be redeemed prior to the written expiry date. Any subsequent redemption upon the expiry of the deal will not be entertained.
4.7. All deals, products, or services rendered by a third party organisation are subject to the additional terms and conditions specified by the relevant organisation.
5. Third Party Services and Content
Where the App contains links to other websites and resources provided by third parties, these links are provided for your convenience only. SNAAAP shall not be responsible or liable for any products or services of such third party. SNAAAP also makes no representations or guarantees regarding the availability or content (including its truthfulness, accuracy, completeness, timeliness or reliability) of such third party websites or resources in respect of which links have been provided in the App.
6. Network Access and Devices
6.1. You are responsible for obtaining the data network access necessary to access the App. Your network provider’s data and messaging rates and fees may apply if you access or use the App from a wireless-enabled device. You are solely responsible for these costs and the costs of any other third party associated with use of the App.
6.2. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the App. SNAAAP does not guarantee that the App, or any portion thereof, will function on any particular hardware or devices. In addition, the access and use of the App may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
7.1 You may uninstall the App at any time if you wish to stop using the App.
7.2 SNAAAP may at any time and without any further notice or liability to you suspend, cancel or terminate its provision of the App. SNAAAP reserves the right not to provide reason for any such suspension, cancellation or termination.
7.3 For the avoidance of doubt, the suspension, cancellation or termination of the App or these Terms for any reason shall not release you from any liability which, at the time of such termination, has already accrued or which is attributable to a period prior to such termination, nor shall it preclude SNAAAP from pursuing any rights and remedies it may have hereunder or at law or in equity with respect to any breach of these Terms.
8. Intellectual Property
8.1. You acknowledge that SNAAAP or the relevant third parties own all rights, title and interest in and to the App, including without limitation software and portions thereof and all Intellectual Property Rights, and you shall not do or permit any act which is directly or indirectly likely to prejudice the rights, title or interest of the said rightful owner(s) in and to any of the aforesaid.
8.2. Unless otherwise expressly permitted by mandatory applicable law, you agree not to modify, adapt, translate, prepare derivative works from, or decompile, reverse engineer, disassemble or otherwise attempt to derive source code from the App. You shall not lend, sell, redistribute or sub-license the App.
9. Disclaimers and Limitation of Liability
9.1. The App is provided “as is” and “as available” basis. To the fullest extent permissible by law, SNAAAP disclaims all representations and warranties, express, implied, or statutory, not expressly set out in these terms, including any implied warranties of quality, fitness for a particular purpose and non-infringement. In addition, SNAAAP makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, or availability of the App or any services requested through the use of the App, or that your use of the App will be uninterrupted or error-free. You agree and acknowledge that the entire risk arising out of your use of the App remains solely with you, to the maximum extent permitted under applicable law.
9.2. In particular, your acknowledge and agree that SNAAAP cannot guarantee the completeness or accuracy of any information contained in or displayed on the App, and shall not be responsible for any errors, omissions, deficiencies and/or inaccuracies and accepts no liability whatsoever for any loss or damage howsoever arising, even if such errors, omissions, deficiencies and/or inaccuracies are caused by the acts or omissions of SNAAAP and its employees, agents and personnel.
9.3. The security of communications sent over the internet and mobile networks is subject to many factors outside of our control. We do not guarantee the security or confidentiality of any electronic communications and shall not be responsible to you for any loss or damage that you may suffer as a result of the transmission of any such communications.
9.4. To the maximum extent permitted by law, SNAAAP, any of our group companies, officers, directors, employees and shareholders and agents hereby expressly exclude any and all liability for:
(a) any loss, damage or costs, whether direct or indirect, incurred or suffered by you or any third party in connection with the App or in connection with the use, inability to use, or results of the use of the App, including but not limited to any pure economic loss; or any loss of or damage to your hardware, data or information;
(b) the content, information and material posted or made available on the App;
(c) any loss or damage due to any interruption or cessation of transmission of the App;
(d) any loss or damage due to any bugs, viruses, Trojan horses or similar malware which may be transmitted to or through the App and the information and content contained on it by any third party;
(e) any websites linked to the App; and
(f) any loss of any business of yours, including but not limited to loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time.
9.5. SNAAAP shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost data, personal injury, or property damage related to, in connection with, or otherwise resulting from any use of the App, even if SNAAAP has been advised of the possibility of such damages. SNAAAP shall not be liable for any damages, liability or losses arising out of your use of or reliance on the App or your inability to access or use the App.
9.6. You acknowledge that you have not relied on any statement, promise, warranty or representation made or given by or on behalf of us which is not set out in these Terms, the Data Protection Policy or any documents referred to in them.
You agree to indemnity, defend and hold SNAAAP, its related corporations, including their respective successors, assigns, employees, officers, harmless from and against all claims, demands, actions, losses, damages, costs and expenses (including legal fees), arising out of and in connection with your breach of these Terms, your use of the App and/or your failure to comply with any applicable law or regulation.
11. Unpredictable Nature of the App
You understand and acknowledge that the transmission of information through telecommunications channels is unpredictable in nature and depends on, amongst other issues inter alia (i) third-party telecommunications operators, (ii) maintenance of the App and related electronic systems by us and (iii) the proper maintenance of your receiving equipment. SNAAAP gives no guarantee of the continued availability of the App.
12. Suspension and Termination
12.1. We will determine, in our discretion, whether there has been a breach of these Terms through your use of the App. When a breach of these Terms has occurred, we may take such action as we deem appropriate.
12.2. Failure to comply with these Terms may result in our taking all or any of the following actions:
(a) immediate, temporary or permanent withdrawal of your right to use or access the App or any part of it;
(b) issue of a warning to you;
(c) legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) incurred or suffered by us resulting from your breach of these Terms;
(d) further legal action against you; and/or
(e) disclosure of such information to law enforcement or regulatory authorities as we reasonably feel is necessary or as required under applicable law.
12.3. We exclude liability for actions taken in response to breaches of these Terms. The responses described in these Terms are not limited, and we may take any other action we reasonably deem appropriate.
13. Force Majeure
SNAAAP shall not be liable for non-performance, error, interruption or delay in the performance of its obligations under these Terms or for the inaccuracy, unreliability or unsuitability of the App’s contents if this is due, in whole or in part, directly or indirectly to an event or failure which is beyond the reasonable control of SNAAAP.
14. Non-Transferable Rights
The rights to use the App are personal to you, and you may not transfer or assign to a third party any of your rights and obligations as defined in these Terms unless you have obtained the prior written consent of SNAAAP to do so.
These Terms may be varied from time to time by SNAAAP at its sole discretion by notice through the App or by such other methods of notification as SNAAAP may designate (which may include notification by way of email), such variation to take effect on the date SNAAAP specify through the aforesaid means. If you use the App after such date, you are deemed to have accepted such variation. If you do not accept the variation, you must stop access or using the App.
16. Governing Law and Dispute Resolution
16.1. These Terms are governed by and shall be construed in accordance with the laws of Singapore.
16.2. Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force, which rules are deemed to be incorporated by reference in this Clause16. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one (1) arbitrator. The language of the arbitration shall be English.
17. Entire Agreement
These Terms contain the entire agreement between you and App with respect to use and access of the App, and shall supersede all previous communications (whether written, oral or otherwise), discussions or letters relating to the same.
If any terms or provision contained herein shall in whole or in part be held by the competent court to any extent to be illegal or unenforceable under applicable law, that term or provision or part shall to that extent be deemed not to form part of these Terms and the enforce ability of the remainder of these Terms shall not be affected.
19. Rights of Third Parties
Save as otherwise provided for in these Terms, any person who is not a party to these Terms shall have no right to enforce any of the provisions of these Terms under the Contracts (Rights of Third Parties) Act (Cap. 53B).
We reserve the right to amend these Terms at our sole and absolute discretion from time to time. By continuing to use and access the App, you hereby agree to be bound by the terms of such amended Terms.
Snaaap2Pay is a payment service that allows users to conduct payment transactions through SNAAAP at our partners’ outlets or e-commerce portal.
- Snaaap2Pay acts as a facilitator to assist users in making cashless payments at selected organisations.
- We do not pose any authority and therefore will not be held responsible for any liability from using our service. We act as a facilitator and do not guarantee that users or organisations who are dealing will complete the transaction.
- When a transaction takes place, payment is processed through a payment process or payment option, and the price of the transaction is charged to the selected payment method.
- A current, valid, and accepted payment method must be provided to us for use of the service. When using our service, it is assumed that the stated price listed on each item is mutually agreed upon transacting.
- Should payment fail, we retain the right to request and/or seek payment from you through other avenues. All responsibility to resolve any/all disputes with your financial institution, card issuer, or provider of your selected payment option are to be borne by you.
- The services listed and provided on the App constitute a ‘willing buyer and willing seller’ basis. Thus, SNAAAP is absolved of any form of liability which may occur as a result of any transaction.
- All transactions which are conducted are non-refundable in the case of any cashback or unclaimed purchases. In cases where you have been wrongfully billed, a ‘case to case’ approach will be taken in the presence of credible evidence. SNAAAP holds full authority and discretion towards the outcome of such circumstances.
- All refunds will be processed in SnaaapRewards points. Cash refunds will be considered on a ‘case to case’ basis and will be subjected to a 10percent surcharge. SNAAAP reserves the right to conduct a thorough investigation over a period of time that is deemed necessary by service agents of the Company.
- In order to ensure the integrity of all transactions, SNAAAP reserves the right to hold funds or proceeds from transactions in a pending state beyond the normal distribution period. This is done in order to avoid any risk related to suspicious transactions.